Estimate whether AI support creates measurable value.
This calculator is intentionally conservative. It counts labor saved, subtracts review/rework cost, and ignores harder-to-prove upside such as faster sales response or churn reduction.
AI support ROI estimate
Replace the defaults with your own monthly numbers. The output is directional, not a quote.
Estimated result
If the ROI ratio is below 1.5x, automation is still possible, but the first project should focus on quality, escalation, and data collection instead of aggressive deflection.
Calculation method
| Line | Formula | Why it matters |
|---|---|---|
| Current labor cost | Tickets x minutes x hourly cost | Sets the baseline before AI. |
| Gross saved | Current cost x AI-resolved share | Measures the work AI can remove. |
| Rework cost | Gross saved x rework share | Bad AI answers are not free. |
| Net value | Gross saved - rework cost - AI cost | Shows whether the deployment pays back. |
What good looks like after deployment
Instrument first
Measure answer quality, knowledge gaps, escalation reasons, and cost per resolved issue.
Automate narrow flows
Move stable, low-risk cases into AI ownership and keep high-risk cases human-led.
Report ROI
Management should see trend lines for resolution, rework, cost, and customer impact.
Want a more accurate calculation?
Send monthly tickets, support headcount, current tools, and the top 10 ticket categories. We will model realistic deflection and review cost.