AEGISWISE ◆ AI
Full Capability Brief This is the in-depth deck for prospects already in conversation. First time here? See the 30-sec LP →

AegisWise · AI Customer Platform

Make AI support
actually operable.

Channels, agents, knowledge, tickets and KPIs in one workspace.
AI handles, humans collaborate, data closes the loop — so your AI support finally becomes measurable, optimizable, and accountable.

Book a Demo → See Core Features
01 / 07 Self-Diagnosis · Tick If You Recognize

The reasons your AI support stays stuck at 60/100

If any of these hit home, your AI investment is leaking value every day — and nobody can tell you how much.

01
Channels are fragmented across Telegram, GuGee and WeChat. Agents juggle three apps; the same customer repeats themselves every time.
Tick ▢
02
The moment AI hands off to a human, context is lost. Your agent picks up blind; the customer pays for it in the last mile.
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03
FAQ and SOP changes never reach the frontline. Three agents, three answers — and the customer notices first.
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04
AI quality is judged by the supervisor's gut, not data. No feedback loop — your AI scores 60 on day one and 60 three years later.
Tick ▢
05
Tokens, cost and headcount live in different spreadsheets. You discover the bill at month-end — and the CFO stops signing budgets.
Tick ▢

Any one of these hits home? You're exactly who AegisWise is built for.

02 / 07 Core Value

Three things you can finally see —
so AI support stops being a black box.

AI handles, tickets follow through, KPIs add up. One workspace covers it all.

VALUE 01

AI
that catches.

Unified channels, agents and a RAG knowledge base. AI answers the common stuff; complex cases escalate to humans in seconds — with context.

VALUE 02

Tickets
that close.

Assigned → in-progress → awaiting → resolved → reopened. Every promise has an owner, an SLA, and confirmation. No dropped balls.

VALUE 03

KPIs
that add up.

Self-serve rate, escalation, tokens, cost, response time — one screen. Data flows back into the knowledge base. AI gets smarter each week.

03 / 07 Capability Matrix

Six core capabilities

From channel ingest to KPI review — the complete stack a single AI bot can't deliver.

F · 01

Unified Multi-Channel

Telegram, GuGee, WeChat natively integrated. Cross-channel customer identity, no more app-switching.

F · 02

Agent Configuration

Model, tone, language, reply length, escalation rules — all visual. Draft / publish / global rollout with version control.

F · 03

Knowledge Base · RAG

Auto-chunked docs (product / support / SOP). AI cites sources. Swap models without losing knowledge; one update propagates everywhere.

F · 04

Human Handoff · Ticket Loop

Keyword, confidence, sentiment, and customer triggers. Five-state ticket flow. Auto-escalate to supervisor on SLA breach.

F · 05

KPI Dashboard · Data Loop

Eight signals captured per reply. Find knowledge gaps, patch them in one click, watch the next week's score climb.

F · 06

Three AI Modes On Tap

Direct send / human-review / hybrid by risk tier. Start in review mode, switch to direct as confidence grows. No big-bang rollouts.

04 / 07 Operating Loop

Six steps that turn AI support
into an operating system.

Frontline handles customers; backend optimizes strategy; management validates AI ROI — all on the same data.

L · 01

Channel

Telegram / GuGee
WeChat unified

L · 02

Workspace

AI + human
side-by-side

L · 03

Agent

Model / prompt
global policy

L · 04

Knowledge

Product / SOP
RAG retrieval

L · 05

Ticket

Assign / SLA
confirm / close

L · 06

KPI

Self-serve / cost
productivity

Continuous Optimization ↺ Strategy Rollout ↺ Smarter Every Week

05 / 07 Value by Role

Four roles,
one shared source of truth.

No more whispered status updates — every team pulls what it needs from the same data.

Role 01 · Manager

Executive

Track AI ROI: self-serve rate, cost, SLA, customer confirmation rate.

73.1%
Self-Serve Rate
Role 02 · Team Lead

Support Lead

Queue and productivity: open tickets, per-agent load, first-response, escalations.

1m 36s
Avg. First Response
Role 03 · AI Ops

AI Operator

Improve answer quality: agent strategy, RAG hits, bad-case review, prompt tuning.

278
Knowledge Docs
Role 04 · Business

Business Team

Capture reusable knowledge: product info, support workflows, SOPs, scripts.

88.4%
Customer Confirmed
06 / 07 Product Spec

Technical & commercial at a glance

Channels
Telegram / GuGee / WeChat · expanding
Model Policy
Model-neutral · GPT / Claude / open-source — swap any time
AI Mode
Direct · Review · Hybrid — by risk tier
Deployment
SaaS out of the box · on-prem available
Data Security
End-to-end encrypted · on-prem keeps data 100% inside your network
Integration
Two-way API for CRM / OA / BI
Go-Live
SaaS in 1–3 days · on-prem in 1–2 weeks
Safety Net
SLA escalation · auto-ticket when all agents offline · no dropped promises

Commercial Model

Platform subscription,
transparent token cost.

A few hundred to a few thousand USD/month for most teams · typical payback in 2–3 months · saved agent hours + recovered after-hours revenue easily covers it.

  • 01 Platform subscription, priced by seats or conversations
  • 02 Token usage billed transparently · budget alerts & circuit breakers built in
  • 03 On-prem option: one-time deployment + annual support
  • 04 14-day free trial on 1–2 real channels — see the numbers yourself
07 / 07 Best Fit

Who AegisWise is built for

High volume · high repetition · 24/7 demand · low-risk answers — we routinely hit 60%+ AI self-serve.

Industry 01 Cross-Border E-Commerce
Industry 02 SaaS & Developer Tools
Industry 03 Crypto · Web3 Projects
Industry 04 Gaming · Global Mobile
Industry 05 Online Education · Study Abroad
Industry 06 Subscriptions · OTA · Logistics

AegisWise is not a chatbot — it is

Let's Talk

Three ways to get started

30 minutes is all it takes. Pick whichever fits your day.

Option 01 · Telegram
@johnjohor
✈ →
Option 02 · Email
[email protected]
✉ →
Option 03 · 30-min Demo
Book a 1:1 walkthrough
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